Please note, once the order has been place, cancellation will result to a cancellation charge of 50% of the order placed if the cancellation is notified within 72 hours of placing the order. Beyond which, there will be no refund.
When you receive your item, please inspect it thoroughly. Contact me if there are any noticeable issues upon delivery and we will do our best to ensure that we make it right. All finished breast milk and keepsake products have a 3 month warranty.
We provide repairs and one to one replacement for hardware and workmanship defects within 14 days notice upon the dispatch of item. A warranty of 1 year will be given on the discolouration of breastmilk components from the date of dispatch. Do note that the item is made of resin and all resin will become slightly yellow over time due to UV exposure. Breast milk discolouration is when a patch of reddish brown spots occur, as bacteria do not decay uniformly. Please note that we will not be liable for any misplacement, abuse, accident, wear & tear and improper usage of the item. As the items are handmade, we reserve the right to ascertain if the defect is eligible for repair/one to one replacement. The rectification process will take approximately 14 weeks and we will deliver the items to you via registered courier service upon completion. There will be no additional delivery charges for defective items.
If you don’t find your questions answered in the FAQs please drop us a message and we will get back to you.